In case an item received is different from what was ordered, please send us a mail on info@wildpep.com. We will have the item collected from your end and the correct item will be sent to you. Transport cost for this will be borne by us.
Similarly, if the item you receive is not in usable condition, you can mail us at info@wildpep.com We will have the item collected from your end and a fresh item will be sent to you. Transport cost for this will be borne by us.
Please note, while we take great care in packaging your order, to ensure that it reaches you in perfect condition, there is a chance, in case of extremely hot climate, that chocolate items will melt. This does not affect the quality of the product in any way. Please store the items in a cool, dry place.
Please write to us at info@wildpep.com if you require a refund against a purchase you have made.We will refund your payment in the following cases:
In cases where the item has been delivered to you, we will arrange for it to be picked up and returned to us. On confirmation of the defect / fault, we will refund your payment.
In case your complaint does not fall under any of the above heads, but you require a refund, please write to us at info@wildpep.com and we will do our best to resolve the matter as quickly as possible.
If you wish to cancel an order once placed, please mail us on info@wildpep.com.
Orders can be cancelled within 24 hours of being placed. In this case, the full amount will be reimbursed.
In case the item has been dispatched, if the item is to be cancelled, the amount of the cost of products will be refunded. The packing and transport cost will not be refunded.
In case the item has been received by you, the order cannot be cancelled. In this case please follow the refund policy.